Spoke with Norris. He said even though he took his vehicle in at the last minute, this business was able to repair something the previous facility had not. He is an engineer and he recognizes quality work. He inspected the repair and it looked textbook. It was absolutely spot on and he couldn't have asked for anything more. This business did a great job and he has other vehicles, which he will be taking to this facility when he has a problem. They will be his muffler place from now on.